Warranty Policy
At Home on Center, we stand behind the quality and craftsmanship of our furniture. We take pride in creating pieces designed to last and enhance your home with timeless character. That’s why we offer a comprehensive warranty to ensure your experience with us is as enjoyable and enduring as the furniture we craft.
Warranty Coverage:
We warrant that all Home on Center furniture is free from manufacturing defects in materials and workmanship under normal, intended use for a period of 1 year from the date of delivery.
What Our Warranty Covers:
- Structural or craftsmanship defects in materials such as wood, upholstery, and metal components.
- Breakage of any part due to craftsmanship or faulty materials.
- Loose joints or seams caused by manufacturer defects.
What Our Warranty Does Not Cover:
- Normal wear and tear, including scratches, fading, or discoloration of fabrics and finishes.
- Variations in wood grain, natural color changes, or aging of materials (which are unique features of natural materials).
- Damage caused by misuse, improper care, exposure to extreme conditions, or failure to follow care instructions.
- Modifications, alterations, or repairs done by anyone other than Home on Center.
Claim Process:
To file a warranty claim, please contact us with your order number, description of the issue, and photos, if applicable. Our team will evaluate the claim and arrange for repairs, replacement, or refunds based on the specific circumstances. Please allow time for review as we aim to provide thoughtful solutions tailored to your needs.
Exclusions:
This warranty is non-transferable and applies only to the original purchaser. It does not cover damage resulting from improper assembly, accidents, or failure to follow the care and maintenance guidelines provided with your product.
Care Instructions:
To ensure the longevity of your Home on Center furniture, please follow the care instructions included with your piece. If you have any questions or need advice on care, our team is always here to assist you.
Contact Us:
For warranty claims or any questions, please reach out to us at hello@homeoncenter.com. We’re here to help you enjoy your furniture now and in the future to come.